How do I place an order?
Visit our online shop, select the desired products, and follow the checkout process. Contact us at info@ciphershop.nl if you need assistance.
What payment methods are available?
We accept major credit cards, PayPal, and bank transfers. Detailed payment options are available during checkout.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped.
How long does delivery take?
Delivery times vary based on location. Orders placed before 3 PM are usually processed the same day. Estimated delivery dates are provided at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Contact customer service for return authorization and instructions.
Do you offer bulk purchase discounts?
Yes, we provide discounts for bulk purchases. Contact our sales team at sales@ciphershop.nl for more information.
What should I do if I receive a damaged or incorrect item?
Contact our customer service team immediately at support@ciphershop.nl or call +31 10 257 99 99. We will assist you with the return or replacement process.
How can I cancel or change my order?
If you need to cancel or change your order, contact us as soon as possible at info@ciphershop.nl. We will do our best to accommodate your request.
What are the shipping costs?
Shipping costs vary based on the destination and shipping method. The exact shipping cost will be calculated at checkout.
How can I get a copy of my invoice?
Invoices are sent via email after your order is confirmed. You can also request a copy by contacting our customer service team.
If you have any other questions, please contact our customer service team for further assistance.